FAQ

❓ Frequently Asked Questions (FAQ)

1. What is UniqueX?

UniqueX is a drop-based streetwear brand. We release exclusive, limited-quantity pieces — once a product is sold out, it will not restock. Every drop is designed with purpose and intention for those who value individuality and rarity.

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2. Will items be restocked?

No. Every drop is a one-time release. Once it’s sold out, it’s gone for good. We believe in exclusivity — it’s what makes each product unique and part of a bigger story.

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3. How do I know which size to order?

We provide a detailed size chart on every product page. We strongly recommend checking it carefully before ordering, as we do not accept returns for size issues.

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4. Can I cancel or change my order?

Unfortunately, no. Once your order is placed and paid, it is final and cannot be modified, cancelled, or merged. Please double-check all details before completing your purchase.

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5. Do you offer Cash on Delivery (COD)?

yes we offers COD, confirm on a quick call before shipping.

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6. Do you accept returns or exchanges?

YES, We accept EXCHANGE. You can go through our return & exchange policy.

we can't offer return this time due to our limited stock and drop-based nature.

However, we offer exchange only in case of:

- Want a different size.

To request an exchange, contact us within 3 days of delivery at uniquex.fashion@gmail.com or DM @uniquex.in.

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7. When will my order ship?

We usually ship within 2 business days of receiving your order. For preorder or high-volume drops, shipping may take up to 7–10 business days. You’ll receive a tracking link once your order is dispatched.

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8. How do I track my order?

As soon as your order is shipped, you’ll get a tracking link via email or SMS. You can use it to track your shipment status in real-time.

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9. Do you ship internationally?

yes

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10. How can I contact you for help?

For any questions or support:

We typically respond within 24–48 working hours. 

if you have any other questions -- contact us, we will definitely solve your query.